Job Description
Market Intelligence’s Commercial Operations team works in close collaboration with nearly all internal departments – Sales, Relationship Management, Marketing, Client Support, Product Management, Content, and Technology. We are responsible for the product management of all Commercial Technology platforms that support our client facing stakeholders within Market Intelligence. Our delivery of best in class commercial platforms enables our front line commercial team to successfully partner with our prospects and customers.
The Role
The Associate Product Manager is responsible for assisting the Product Manager (PM) in all project related duties, from start to finish. The APM will be responsible for all User Acceptance Testing (UAT), Go-to-Market (GTM) capabilities and anything else the PM may delegate them with. This position is a part of the Commercial Technology team.
What’s In It For You
There is a lot of opportunity for expansion and career growth within the Market Intelligence Commercial Operations team. As our Commercial and Technology teams take on more projects each year, at this current trajectory, there is a lot of opportunity to get experience with new and exciting work! The Associate Product Manager role offers great exposure to many other departments both in Market Intelligence as well as other corporate divisions and opens doors for tremendous career opportunities across S&P Global.
Requirements
- Understand the way CRM and related technologies can empower the workflow of Commercial personas including Sales/Marketing, Relationship Management and Client Support
- Working knowledge of Salesforce, Microsoft Azure DevOps.
- Strong written and verbal communication skills
- Understanding of the LEAN process and the ability to assist in any LEAN projects where possible.
Responsibilities
- Perform duties as a UAT lead for scrum teams
- Develop user acceptance test plans by analyzing business requirements and engaging with project team members and subject matter experts as necessary.
- Liaising with key stakeholders and subject matter experts to test the delivered functionality in real-world scenarios and certify user acceptance criteria.
- Responsible for validating UAT scenarios, test data creation, defect monitoring and regression during UAT and production validation activities.
- Proactively look for continuous improvement opportunities and best practices to support User Acceptance Testing.
- Partner with PM/BAs to develop/document test cases and new testing strategies.
- Work with scrum teams to handle post release support and resolve production bugs in a timely manner.
- Identify bugs and create/track those bugs in ADO, so relevant members of the team are held accountable
- Participate in pre-project planning with PO and stakeholders.
- Assist in defining best practices for pilot launches, communication, testing, writing use cases.
- Partner with PO to drive GTM communication for new projects, processes, and procedures.
- Ability to independently navigate user stories, bugs and other work items assigned to the scrum team.
- Assist in training new associates that may join the team and continue to be a resource to help with training where needed.