Job Description
Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Agile & PPM Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.
What’s In It For You
As a Business Analyst, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), Databricks as well as Market leaders in PPM and Agile tools.
Responsibilities
In the day-to-day operations, you will be a part of the Agile & PPM Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. Another important aspect would be to participate in/lead strategic Projects to enhance our Support operations. You will also facilitate communication between our users and our Business and Kanban team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user’s experience. Some of your areas of ownership will include:
Agile & PPM Tools Engineering Team (Kanban Team)
- Provide the team with ideas to continually improve not just our support processes but the solutions we deliver within our own Agile practices which add value to our customers. Participate in/lead strategic Projects to enhance our Support operation
- Liaison with end customer to Support and advance tools adoption.
- Assist the support team and Agile team with a focus on business needs and real value
- Share knowledge with peers and foster a cohesive self-organized team environment
- Provide feedback to help the Business and Development teams to create high-value products
- Facilitate and embrace change that increases the productivity of both the Support and Kanban teams
- Escalates and tracks issues with appropriate levels within the team
- Assisting with internal and external communication, improving transparency, and streamlining information
- Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
- Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools
Basic Qualifications
What We’re Looking For:
- Bachelor’s degree in Business, Technology, Engineering or related area
- 2-4 years of relevant work experience with Web based Applications as an IT or support analyst
- Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
- Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
- Highly organized, independent and multitasker
- Good data analysis skills using Excel and any other BI tools
- Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
- Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
- Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
- Open to working flexible hours as per business needs
Preferred Qualifications
- Good interpersonal and communication skills.
- Agile Certification
- Prior experience managing a low code platform
- Experience with AWS Systems and Services
- Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile
- Execution tools like Azure DevOps (Microsoft tool)