· Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
· Type in data provided directly from customers
· Create spreadsheets with large numbers of figures without mistakes
· Verify data by comparing it to source documents
· Update existing data
· Retrieve data from the database or electronic files as requested
· Perform regular backups to ensure data preservation
· Sort and organize paperwork after entering data to ensure it is not lost
· Provide the first point of customer contact for inquiries such as pricing, product information, shipments, distributor search information and orders
· Ensure delivery of excellent customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries
· Build and maintain customer loyalty by providing prompt friendly service
· Support the sales team in a variety of administrative tasks as required
· Provide and assist with technical information about tools and materials
Requirements:
· Proven experience as data entry clerk
· Fast typing skills; Knowledge of typing system is strongly preferred
· Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
· Working knowledge of office equipment and computer hardware and peripheral devices
· Basic understanding of databases
· Good command of English both oral and written and customer service skills
· Great attention to detail
· Intermediate or higher degree