Job Description
The role is highly collaborative and is focused on bringing together stakeholders in the formation and successful execution of business strategies. The successful candidate will work independently to provide ongoing support to subject matter experts of the content teams working towards improving data quality and achieving KPIs/SLAs for their content sets.
What’s In It For You
- Opportunity to Contribute in improving data quality of S&P by becoming a core member of Quality Control team
- Huge exposure and increased visibility while working on quality initiatives involving management and senior leaders of content teams
- Enhancing communication skills while working with global teams
- Growth opportunity to emerge to more specialized roles and act as a resource for the team.
Responsibilities
- Perform analysis and recommends solutions to achieve high quality data.
- Reviews client cases involving the content team to help correct errors and establish/refine procedures and processes to improve accuracy. Ensuring the job goal and guarantees are met.
- Engages with internal stakeholders to define requirements for the measurement of data quality including data related projects and provide regular updates against those requirements.
- Preparing presentation for Retrospective Meetings as well as managing and administering the same
- Manages Content Feedback Program to ensure internal feedback is fixed at the earliest and root-cause analysis is performed correctly
- Performs root cause analysis audit and facilitate implementation of preventative actions for continuous quality improvements.
- Develops and runs ad hoc data queries from multiple database types to identify and correct data inconsistencies.
- Manages daily support/troubleshooting issues to make sure immediate concerns are met without negatively impacting quality of data.
Basic Qualifications
- Bachelor’s degree or equivalent experience required
- Strong Communication and leadership skills to effectively communicate across several levels of the organization and in cross-culture
- Strong organization skills, attention to detail is critical; able to work on concurrent projects
- Proven ability to work with minimal direction, maintain focus while working with routine tasks.
- Ability to work in a collaborative team environment in task force situations
- Flexible with timings and willingness to go the extra mile
Preferred Qualifications
- Advanced Microsoft Excel and Presentation Skills
- Able to write and run SQL queries
- Prior experience on client question workflow