Job Responsibilities:
Handle inbound calls from customers regarding billing inquiries, service issues, and general support related to Xfinity services.
Assist customers with resolving billing discrepancies, processing payments, and explaining account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex problems as necessary.
Educate customers on available products, services, and promotions to enhance customer satisfaction and experience.
Maintain accurate records of customer interactions, transactions, and resolutions in the database system.
Collaborate with technical support, sales, and other departments to ensure effective communication and resolution of customer concerns.
Application Question(s):
Willing to do Night Shift (9:00 PM-5:00 AM)?
Education:
Intermediate (Preferred)
Experience:
As CSR in inbound Calls: 1 year (Preferred)
Language:
Professional English (Required)
Location:
Tariq Road Karachi
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