Job Description
Key Deliverables
- Ability to build strong relationships with all Teams
- Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
- Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
- Ability to handle multi-OS installation and troubleshooting
- Understanding of IP networking and routing protocols
- Provide Level-1/2 support, troubleshooting to resolve customer issues
What You'll Do
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors
- Coordination with all stakeholders including vendor to resolved customer issues
- Ensuring that SLA’s are met with timely resolutions
- Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)
What We're Looking For
- Must have Bachelor of engineering in computer science or equivalent
- Minimum 1-3 years IT support experience
- Must have Customer Handling experience
- Strong follow-up skills
- Technical troubleshooting Expertise
- CCNA & CCNP, MCITP, Office 365 Certifications preferred
- Should have strong communication skills (written/verbal)
- Call Center IT Support experience is a plus point
- Must be willing to work in flexible working hours
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.