Telecard Limited is hiring!
Position: IT Support Officer
Location: Clifton, Karachi
KEY RESPONSIBILITIES
· Provide technical assistance to end-users, ensuring timely resolution of hardware, software, and network issues.
· Diagnose and troubleshoot technical issues, both remotely and on-site, to identify the root cause and implement appropriate solutions.
· Manage and maintain the IT infrastructure, including servers, networks, systems, and databases.
· Monitor system performance, troubleshoot issues, and implement necessary solutions to minimize downtime and ensure uninterrupted operation.
· Administer user accounts, permissions, and access rights to ensure data integrity and security.
· Knowledge of VMWARE, ESXi, and Virtual BOX for IT virtual environment.
· Understanding of the basic concepts and components of Active Directory, such as domains, forests, domain controllers, organizational units (OUs), groups, and user accounts.
· Ability to create and manage OUs to organize and delegate administrative control within the Active Directory structure, ensuring efficient management of resources and security policies.
· Conduct regular system backups.
· Collaborate with IT team-lead and vendors to evaluate, select, and procure necessary hardware, and software.
· Assist in the development and maintenance of IT documentation, including user guides, standard operating procedures, etc.
· Installations of server, hardware, and software infrastructure.
· Monitor network usage and security, and ensure networks are running smoothly.
· Troubleshoot and restore systems after crashes, and manage system backups.
· Maintaining inventory files of IT Equipment/accessories.
· Respond to email messages for customers seeking IT support.
· Installation & configuration of Windows and Windows Servers.
· Computer Hardware and Software Troubleshooting, Configuration.
· Configuration of Printer, Scanner, and other hardware.
· Responsible to keep software and anti-virus up to date.
REQUIRED QUALIFICATIONS AND SKILL SET
· A bachelor's degree in computer science, information technology, or a related field is preferred. Relevant IT certifications.
· Proficiency in troubleshooting and supporting computer hardware, software, and network issues. Knowledge of operating systems (e.g., Windows, Windows Server, Linux), productivity suites (e.g., Microsoft Office), and common business applications.
· Familiarity with networking concepts, protocols, and troubleshooting tools. Basic knowledge of configurations of CISCO and MIKTOTIK routers.