Job Description
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Number of positions: 1
Pay band: 6
Location: Islamabad
Department: Examination - Business Development
Contract type: Indefinite Contract
Closing date: Thursday, 15 Dec 2022 - 11:59 pm (PKT)
Role Purpose
The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.
Main Opportunities/challenges For This Role
- Understand and foresee country conditions to spot and act on opportunities
- Providing timely feedback on commercial planning scenario's that have changed
- Achieving sales/ account targets and ensure customer satisfaction
- Enhance and develop existing relationships with clients to ensure their ongoing satisfaction with services/products and possible future expansion of scope of services.
Main Accountabilities
Commercial Planning
- Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques, and report templates.
Market & customer intelligence
- Ensures product/sector knowledge is up to date and forward thinking
- Provides account /country specific input into market intelligence activities, innovation and business development/marketing plan/targets
- As required, uses a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends – e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.
- Partner with Marketing to conducting extensive market research and continue gathering information on market and industry throughout the life of the business
Winning business
- Value adds account extension, cross sell and retention
- Raises performance issues, why and how being resolved
- Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
- Practices Relationship Management, development and reviews (including mapping and delivering F2F touchpoints, annual and quarterly reviews for big accounts)
- Builds and develops networks around existing clients to cultivate segments
- Under direction from the department lead, supports the development of high-quality bids, tenders and proposals by preparing or collating written content/diagrams/financial data/case studies/project plans for the Country/Region
Analysis & Reporting
- Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs
- Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral
Leadership & Management
- Prioritises own work activities, from long term plans into day to day activities.
- Builds relationships and uses influence to work with others internally to grow the business