Job Description
Alpha Technologies, in collaboration with CloudPSO, Inc. USA, is a customer-centric technology company that provides innovative, cutting-edge solutions for businesses in the modern digital age. Our dedicated team of experts and developers is committed to creating and delivering solutions that will ensure our clients get the most out of their technology investments.
- Conduct an assessment of customer environments to evaluate the compatibility of hardware and software with the operational and performance requirements of their overall setups.
- Create robust system architecture that meets high quality standards, while ensuring activities are in line with requirements and adhere to Microsofts architectural guidelines.
- Offer guidance, support, and leadership to Systems teams, fostering effective collaboration between technologies to enhance systems performance and successfully implement change requests.
- Lead the resolution of highly complex issues when escalated to the Systems Operations team.
- Proactively identify problems before they occur.
- Participate as a technical account lead in customer meetings to review performance, identify opportunities for continuous improvement and recommendations to optimize environments for cost and performance
- Document customer environments and steps taken to resolve issues or complete tasks.
- Provide ticket updates, time tracking, and current status through ServiceNow.
- The document adheres to established protocols and procedures, which encompass change management, escalation, notification, and resolution of customer issues.
- Provide on call escalation support.
Requirements
- Preferred certification: Microsoft 365 Enterprise Administrator Expert is desirable. Additionally, other certifications that are acceptable include:: MS-203, MS-220, AZ-104, AZ-303, AZ-304, AZ-305, MS-100 combined with MS101 or MD100 combined with MD101 and at least 5 years working as a Systems Engineer with a focus on Microsoft 365 and Microsoft Exchange Online or equivalent job roles and experience.
- Highly organized with the ability to execute on multiple technical incidents and projects simultaneously.
- Highly advanced technical experience with setup and deployment of infrastructure environments, customer use cases, and operational understanding of enterprise-level systems, servers, storage, networks in both Cloud and on-premise Managed Services environments.
- Proficiency in the following areas: Microsoft Exchange and Exchange Online, Operating Systems and Domain Architecture, VMware and Azure Virtualization, Security and authorization, Multi-factor authentication, Disaster Recovery, Server Management, Azure Active Directory and on-premise Active Directory. Expertise in Migrations, ADMT, and Exchange. Familiarity with Intune and AutoPilot. Additional knowledge in SharePoint, Backup Systems, and Anti-Phishing systems is advantageous.
- Self-starter: uses an appropriate sense of urgency and is capable of resolving complex technical problems and requests both independently and collaboratively with a team.
- Willingness and desire to continue advancing technical expertise through collaboration with Engineers and Architects, and pursuit of technical certifications.
- Have highly advanced communication skills (written, verbal, presentation).
- Ability to follow and document standard processes and procedures.
Benefits
- Market Competitive Salary
- Friendly work environment
- Flexible work arrangements (Including remote work)
- Comprehensive family medical insurance