Job Description
S&P’s Workplace Services team is committed to providing S&Ps employees with a transformational working environment. As a member of the Workplace Services team you will have the opportunity to have an impact across the entirety of S&P global in modernizing the way we work.
Key Roles / Responsibilities
- As a ServiceNow Developer you will play an important role in driving its strategic direction as well as supporting its continual development and enhancement. You will work within a team of ServiceNow Administrators and Developers. You will also work with our team of Business Analysts, ITSM Process Leads, and other ServiceNow consulting partners.
- The candidate will support the ServiceNow team in the maturation of the ServiceNow platform. The position requires a diverse background in ITSM process and mature ServiceNow implementations. The candidate will partner with our team of Business Analysts and ITSM process leads to strategize, plan, and execute updates – both regular and transformative.
- The candidate will be responsible for enhancing HRSM modules of Knowledge base Workflows, case management, Skills Management, Advanced Work Assignment, HR Agent Workspace, Virtual Agent, Reporting, and Mobile App.
- The candidate will assist in all major project initiatives, enhancements, analysis, and day-to-day support.
- This role will require a flexible, agile approach to meet our changing business needs.
- The successful candidate will work within a larger team whose responsibilities include supporting business-as-usual updates, transformational initiatives, and platform health/stability activities with the goal of increasing end-user productivity across S&P globally.
- The incumbent will report to the ServiceNow Platform Lead and will be instrumental in helping us to evolve our ServiceNow offerings and provide innovative technical solutions to modernize the end-user experience.
Requirements
The position involves
- Playing a key role within our ServiceNow development team which includes working on ITSM, HRSM and Integrations.
- Working on Workday integration which connects HR Modules.
- Excellent knowledge of Client side and Server-side scripting skills including Flow Designer, Workflows and Hands-on knowledge of HRSD Core processes like Case management, Skills Management, Advanced Work Assignment, HR Agent Workspace, Virtual Agent, Reporting, and Mobile App.
- Support existing Integration ServiceNow with other tools such as Workday, Active Directory.
- Experience with Web services integration (SOAP, WSDL, REST) and JavaScript, XML, HTML.
- Providing sound/scalable development/configuration recommendations that meet business requirements.
- Driving and supporting automated processes within ServiceNow to facilitate efficient business processes.
- Working within Agile methodologies.
- Integrating with and supporting the QA automation team’s activities.
- Partnering with our UX team to drive improvements to the overall user-experience – UI, processes, and information architecture.
- Keeping abreast with developments in the ServiceNow platform and brining best practices for process improvements with out of box thinking.
- Creating resilient processes and applications that are dependent upon external APIs
- Writing and evaluating technical and functional requirements.