Responsibilities : • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues • Use SQL server programming to diagnose and solve customer issues • Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System • Coordinate with development with strategies to resolve software issues • Use active troubleshooting to resolve hardware or software issues within specified time frames • Document action taken, escalate call if necessary.
Qualification: • Experience with SQL Server programming. • Proven Spoken English skills. • Troubleshooting software queries Experience with a helpdesk ticketing system.