Hiring: Technical Support Engineer
Are you passionate about solving technical challenges and delivering exceptional customer support? We're looking for a Technical Support Engineer to join a leading US-based Hospitality Technology company with regional offices in Lahore and Karachi.
📍 Location: Lahore & Karachi
🕘 Shift: Night Shift (9:00 PM – 6:00 AM)
📅 Working Days: Monday – Friday
🌎 Work with a global team supporting clients across the US.
Key Requirements:
✔ 2–4+ years of IT Support experience (MSP experience is a plus)
✔ Strong knowledge of:
Windows 10/11
Windows Server
Microsoft 365 Administration
Active Directory & Group Policy
TCP/IP, DNS & DHCP
PSA & RMM tools
Backup & Disaster Recovery concepts
Basic Security applications
✔ Excellent troubleshooting and problem-solving skills
✔ Ability to manage multiple support tickets while meeting SLAs
✔ Strong documentation skills and a customer-first mindset
✔ Excellent English communication skills (spoken and written) are mandatory.
Preferred Certifications:
CompTIA A+ / Network+
Security+
Microsoft 365 Fundamentals / Associate
MCSE / MCITP
CCNA