📢 We’re Hiring — Quality & Data Analyst
Call Connect is looking for an experienced Quality & Data Analyst to join our growing team.
Key Responsibilities:
• Monitor and evaluate calls to ensure quality standards
• Analyze operational data and prepare performance reports
• Identify trends, gaps, and areas for improvement
• Track KPIs and provide actionable insights
• Collaborate with team leaders to improve overall performance
Requirements:
• Minimum 2 years of experience in the BPO industry
• Strong knowledge of quality assurance and data analysis
• Proficiency in Microsoft Excel and reporting tools
• Excellent analytical and communication skills
• Strong attention to detail and problem-solving abilities
📍 Location: DHA Phase 8, Lahore
💼 Job Type: Full-time, On-site