WE ARE HIRING: IT Support Specialist (MSP Environment Required)
Promax IT Solutions Pakistan is expanding! We are seeking an experienced, customer-focused IT Support Specialist to provide exceptional remote technical support for our UK-based clients.
If you have 4–5+ years of experience in an MSP setting, advanced knowledge of Microsoft cloud security, and a proactive approach to solving problems, we want you on our team!
Technical & Core Requirements
MSP Experience: 4–5+ years of solid IT support experience (Mandatory).
Cloud & Security: Proven hands-on expertise with Microsoft Intune, Conditional Access Policies, and Microsoft Defender.
Servers & Infrastructure: Robust experience in both Windows and Linux Server administration and maintenance, alongside Microsoft 365 workflows.
Communication: Flawless professional written and verbal English essential for directly managing and supporting UK corporate clients.
Work Ethic & Soft Skills
Assertiveness: A confident, proactive approach to troubleshooting. You should be able to take ownership of technical issues, guide clients decisively through solutions, and confidently enforce security best practices.
Teamwork: A strong collaborative mindset. We need an individual who actively shares knowledge, communicates effectively within a remote team environment, and supports colleagues to achieve shared service level agreements (SLAs).
Job Details & Benefits
Location: Remote (Based in Pakistan) Note: Possibility of transitioning to Hybrid/Onsite in the future.
Working Hours (PKT), Monday to Friday:
1st Shift: 9:00 AM – 6:00 PM
2nd Shift: 12:00 PM – 9:00 PM
Weekend Shift: One required working Saturday per month.
Leave Package: 20 working days of annual holidays.
Salary: Competitive and based on experience.